Returns & Exchanges

At Grailzee, we stand behind the authenticity and quality of our luxury fashion pieces. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your item in its original packaging, ensuring all security tags, authenticity cards, and designer dust bags are included and intact.

• 3.
  Ship the Item

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our specialists verify the item's condition and authenticity, your refund will be processed to your original payment method within 5-7 business days.